Return Policy
Subject to the exceptions listed below, we have a 7-day return policy, which means you have 7 days after delivery of your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it intact and unopened, unworn, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@kaleidoscopeliving.com.
If your return is accepted, we will email you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@kaleidoscopeliving.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Note that colors on physical products shipped to you may vary slightly from what you see on your computer monitor due to differences in computer screens that cannot be controlled for.
Exceptions / non-returnable items
All sales of of Designer in a Binder®, unless damaged or defective, are final once shipped.
Digital products are non-returnable.
We cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@kaleidoscopeliving.com.