Refund policy

We're lucky that we rarely receive return requests often, but of course - if there is something wrong or you're not happy for any reason - we're here and want to help!

I changed my mind. Can I return my purchase for a refund?

Yes, subject to the exceptions and conditions noted below, we have a 14-day return policy. Your return shipment must be postmarked within 14 days of the date your order was delivered to be eligible for a refund. You are responsible for return shipping charges.

Additionally, your item(s) must be returned in their new, original condition:

• unused
• intact
• in all original packaging, including bubble wrap (if applicable)
• with all tags and inserts included
  

If your return is not postmarked within 14 days of the date your order was delivered and/or a returned item does not meet these requirements, you will not be eligible for a refund. If you would like ineligible item(s) sent back to you, you will need to prepay the return shipping charges.

If your return request meets the requirements above, you may submit a return request by emailing support@kaleidoscopeliving.com.

If your return request is approved, then you will receive an email with return shipping instructions. After your return is received and inspected, you will receive a refund. You are responsible for return shipping charges. We do not supply return shipping labels.

My order arrived damaged or was lost by the carrier. What should I do?

To give our customers peace of mind, we offer optional package protection for a small fee during the checkout process. This protects your order in the event of loss or damage during transit from us to the shipping address you provide at checkout without the usual hassle and long wait of filing claims directly with shipping carriers.

Without Package Protection, items that are damaged in transit are not eligible for return, refund or exchange/replacement by us. But you may file an insurance claim with the carrier, as detailed below.

If You Purchased Package Protection:

• Click HERE to fill out a short form to report the issue within 30 days.
  
• For damaged items, we will have you upload photos of the damaged item(s) and shipment box so that we can verify the issue. 
• For lost packages, we’ll use tracking information to confirm that delivery has not occurred and that the tracking information has not been updated in the past 10 days. 
• Our team will review your submission and resolve the issue for you within 48 business hours.
• EXCEPTIONS:
  • Failed deliveries due to incomplete or incorrect shipping addresses are not covered by package protection, so please double-check your shipment info before placing your order.
  • We do not offer international shipping. Package protection does not apply to orders shipped to third-party forwarding services in the United States for reshipment to an address outside the U.S. Once an order is delivered to a forwarding address, any loss, damage, or issues that occur after that point are not covered by our package protection.

If You Did Not Purchase Package Protection:

My order is defective, or I received the wrong item(s). What should I do? 

• Please inspect your order as soon as you receive it. If there is something wrong with your order, please email support@kaleidoscopeliving.com so we can make it right ❤️
• For defective and/or incorrect items, we will ship a replacement to you at our expense. 
  

What is the status of my return & refund?

• Refunds are processed in the same form of payment originally used for purchase. If store credit, gift cards and/or eGift card credit were used, they are not eligible for cash dispersal and your refund will be issued in the form of a shop credit.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at support@kaleidoscopeliving.com.

Exceptions / non-returnable items

• Items damaged during shipping are not eligible for return, refund or replacement. Damage issues must be resolved through Package Protection (if purchased) or a carrier claim.
• If you report that an item arrived damaged/was damaged in transit, you cannot subsequently request to return the item, as we do not accept returns of damaged items. 
• All sales of Designer in a Binder®, unless damaged or defective, are final once shipped. 
• Digital products are non-returnable and non-refundable.
• Returns and/or exchanges are not allowed for final sale items or gift cards.
  
• Please email support@kaleidoscopeliving.com if you have questions or concerns about your specific item.